Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"7aa0a810066efaf3276cbc494fabf2fd4cf42625_lout","branding":{"id":"6","key":"srv","name":"Micro-Vu Service","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/baf824bf-c640-4b4f-910b-e5fd7263f87d/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxM2ZlYTQ5OC0xZjdiLTRkYzQtODZkZC1kOGM4ZGY3YzIwM2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJhZjgyNGJmLWM2NDAtNGI0Zi05MTBiLWU1ZmQ3MjYzZjg3ZCI6WyJyZWFkIl19LCJleHAiOjE3NjkyMDAyNzgsIm5iZiI6MTc2OTE5OTY3OH0.u89sh5iYColkTNmx5dI9hIcGMuaC17IZaB4H5HsIloU&client=13fea498-1f7b-4dc4-86dd-d8c8df7c203a&mode=fit","logoId":"baf824bf-c640-4b4f-910b-e5fd7263f87d","isLogoAvailable":true,"helpCenterTitle":"Search Knowledge Base:","sharedPortalName":"Micro-Vu Service Center","userInitialAnnouncementHeader":"Detailed Knowledge Base Search","userInitialAnnouncementMessageWiki":"<p>Access the entire Knowledge Base and perform detailed keyword searches, browse and find the information you are looking for at the <a href=\"https://microvu.atlassian.net/l/c/12W1u2kF\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\"><b>Micro-Vu Knowledge Base</b></a></p>","translations":{"en-US":{"helpCenterTitle":"Search Knowledge Base:","sharedPortalName":"Micro-Vu Service Center","announcementHeader":"Detailed Knowledge Base Search","announcementMessage":"Access the entire Knowledge Base and perform detailed keyword searches, browse and find the information you are looking for at the [*Micro-Vu Knowledge Base*|https://microvu.atlassian.net/l/c/12W1u2kF]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#50748a","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/64d640c0-2f2d-4ac7-bb27-d9e92e46100f/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxM2ZlYTQ5OC0xZjdiLTRkYzQtODZkZC1kOGM4ZGY3YzIwM2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY0ZDY0MGMwLTJmMmQtNGFjNy1iYjI3LWQ5ZTkyZTQ2MTAwZiI6WyJyZWFkIl19LCJleHAiOjE3NjkyMDAyNzgsIm5iZiI6MTc2OTE5OTY3OH0.bd3HsnzuLg0vOg7WJQoEtjCVUmMwd2O_LJvDD6QmGzI&client=13fea498-1f7b-4dc4-86dd-d8c8df7c203a&height=300&mode=fit","bannerMediaApiFileId":"64d640c0-2f2d-4ac7-bb27-d9e92e46100f","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#fafafa","topBarTextColor":"#000000","hasTopBarBeenSplit":true},"portal":{"id":"6","key":"srv","projectId":12047,"serviceDeskId":6,"name":"Micro-Vu Service","description":"<p>Welcome! You can raise a Micro-Vu Service request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"53","name":"Application Support","descriptionHtml":"","callToAction":"Application Support","introHtml":"<p>Need help inspecting or programming? Select this to request assistance.</p>","icon":11901,"iconUrl":"https://microvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11901","groups":[9],"key":""},{"id":"57","name":"General Request","descriptionHtml":"","callToAction":"General Request","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":12034,"iconUrl":"https://microvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12034","groups":[9],"key":""},{"id":"61","name":"Item Number Request","descriptionHtml":"<p>Please fill out the form below and add images of the part you want to request the item number for, if available.</p>","callToAction":"Item Number Request","introHtml":"<p>Need a specific item number for a service or replacement part?</p>","icon":11916,"iconUrl":"https://microvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11916","groups":[9],"key":""},{"id":"62","name":"License Support","descriptionHtml":"","callToAction":"License Support","introHtml":"<p>Need assistance activating your InSpec license?</p>","icon":11938,"iconUrl":"https://microvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11938","groups":[9],"key":""},{"id":"48","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":12030,"iconUrl":"https://microvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12030","groups":[9],"key":""},{"id":"51","name":"Request RMA","descriptionHtml":"<p>Please fill out the form below to receive an RMA to send in items.</p>","callToAction":"Request RMA","introHtml":"<p>Request an RMA to send in a component.</p>","icon":11903,"iconUrl":"https://microvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11903","groups":[9],"key":""},{"id":"49","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":12020,"iconUrl":"https://microvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12020","groups":[9],"key":""},{"id":"43","name":"Technical support","descriptionHtml":"<p>Take a look at the <a href=\"https://microvu.atlassian.net/l/c/12W1u2kF\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Micro-Vu Knowledge Base</a> to find related support articles</p>","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":12005,"iconUrl":"https://microvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12005","groups":[9],"key":""},{"id":"59","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from email support channel</p>","icon":11926,"iconUrl":"https://microvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11926","groups":[],"key":""},{"id":"47","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12012,"iconUrl":"https://microvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12012","groups":[],"key":""}],"reqGroups":[{"id":9,"name":"General"}],"orderMapping":{"9":[62,61,57,53,43,48,51,49]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c1682528-c604-36e9-bcdd-890538bc409a","appLinkName":"System Confluence","appLinkUrl":"https://microvu.atlassian.net/wiki","spaceKey":"SRV","spaceName":"Micro-Vu Service","spaceUrl":"https://microvu.atlassian.net/wiki/spaces/SRV","isServer":false},"labels":[],"projectKey":"SRV","serviceDeskId":6,"kbLinkDomainURLs":["https://microvu.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SRV","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxM2ZlYTQ5OC0xZjdiLTRkYzQtODZkZC1kOGM4ZGY3YzIwM2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyMDQ3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkyMDA4NzgsIm5iZiI6MTc2OTE5OTY3OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.7XlAmzqWRYA3qB6NyHOPyO-sEwijASnfIB0ddQlhVXA","targetCollection":"upload-project-12047","endpointUrl":"https://api.media.atlassian.com","clientId":"13fea498-1f7b-4dc4-86dd-d8c8df7c203a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":43,"projectId":12047,"issueType":{"id":"11241","name":"Support"},"form":{"name":"Technical support","descriptionHtml":"<p>Take a look at the <a href=\"https://microvu.atlassian.net/l/c/12W1u2kF\" class=\"external-link\" rel=\"nofollow noreferrer\">Micro-Vu Knowledge Base</a> to find related support articles</p>","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"<p>Take a look at the <a href=\"https://microvu.atlassian.net/l/c/12W1u2kF\" class=\"external-link\" rel=\"nofollow noreferrer\">Micro-Vu Knowledge Base</a> to find related support articles</p>","icon":12005,"iconUrl":"https://microvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12005","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_11419","fieldConfigId":"12266","label":"Person making request","description":"Select what applies to you","descriptionHtml":"<p>Select what applies to you</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10721","label":"Official Micro-Vu Sales Partner","selected":false,"children":[]},{"value":"10722","label":"Customer/End User","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11432","fieldConfigId":"12288","label":"Machine Serial Number","description":"Enter machine's serial number","descriptionHtml":"<p>Enter machine's serial number</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"13307","label":"500HP","selected":false,"children":[]},{"value":"13315","label":"Calibration Grid","selected":false,"children":[]},{"value":"13316","label":"Calibration Scale","selected":false,"children":[]},{"value":"13317","label":"Century","selected":false,"children":[]},{"value":"13405","label":"Comparator Overlays","selected":false,"children":[]},{"value":"13399","label":"ED-50/ED-51","selected":false,"children":[]},{"value":"13298","label":"Excel","selected":false,"children":[]},{"value":"13401","label":"FD-10","selected":false,"children":[]},{"value":"13404","label":"Fixturing","selected":false,"children":[]},{"value":"13394","label":"H14","selected":false,"children":[]},{"value":"13393","label":"HF5","selected":false,"children":[]},{"value":"13344","label":"InSpec (New)","selected":false,"children":[]},{"value":"13297","label":"InSpec Classic","selected":false,"children":[]},{"value":"13319","label":"Jira Service Desk","selected":false,"children":[]},{"value":"13311","label":"LSM Accessory","selected":false,"children":[]},{"value":"13403","label":"M1200","selected":false,"children":[]},{"value":"13402","label":"MD-1","selected":false,"children":[]},{"value":"13309","label":"MI-100","selected":false,"children":[]},{"value":"13303","label":"Matrix","selected":false,"children":[]},{"value":"13395","label":"Other Comparator","selected":false,"children":[]},{"value":"13314","label":"Platen","selected":false,"children":[]},{"value":"13308","label":"Q16","selected":false,"children":[]},{"value":"13306","label":"Quantum","selected":false,"children":[]},{"value":"13304","label":"Qubix","selected":false,"children":[]},{"value":"13313","label":"Rotary Accessory","selected":false,"children":[]},{"value":"13300","label":"Sol","selected":false,"children":[]},{"value":"13302","label":"Spectra","selected":false,"children":[]},{"value":"13310","label":"Touch Probe Accessory","selected":false,"children":[]},{"value":"13396","label":"V-Series","selected":false,"children":[]},{"value":"13312","label":"VAS Accessory","selected":false,"children":[]},{"value":"13384","label":"VF1","selected":false,"children":[]},{"value":"13301","label":"VF7","selected":false,"children":[]},{"value":"13400","label":"VR/CVR","selected":false,"children":[]},{"value":"13305","label":"Vector","selected":false,"children":[]},{"value":"13299","label":"Vertex","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/43","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/43","calendarParams":{"firstDay":0,"date":"2026-01-23T12:21:18-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c1682528-c604-36e9-bcdd-890538bc409a","appLinkName":"System Confluence","appLinkUrl":"https://microvu.atlassian.net/wiki","spaceKey":"SRV","spaceName":"Micro-Vu Service","spaceUrl":"https://microvu.atlassian.net/wiki/spaces/SRV","isServer":false},"labels":[],"projectKey":"SRV","serviceDeskId":6,"kbLinkDomainURLs":["https://microvu.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxM2ZlYTQ5OC0xZjdiLTRkYzQtODZkZC1kOGM4ZGY3YzIwM2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyMDQ3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkyMDA4NzgsIm5iZiI6MTc2OTE5OTY3OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.7XlAmzqWRYA3qB6NyHOPyO-sEwijASnfIB0ddQlhVXA","targetCollection":"upload-project-12047","endpointUrl":"https://api.media.atlassian.com","clientId":"13fea498-1f7b-4dc4-86dd-d8c8df7c203a","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}