{"xsrfToken":"fdaa4ceeeed5480b81e6ac527b37f659b547c645_lout","branding":{"id":"6","key":"srv","name":"Micro-Vu Service","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/baf824bf-c640-4b4f-910b-e5fd7263f87d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxM2ZlYTQ5OC0xZjdiLTRkYzQtODZkZC1kOGM4ZGY3YzIwM2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJhZjgyNGJmLWM2NDAtNGI0Zi05MTBiLWU1ZmQ3MjYzZjg3ZCI6WyJyZWFkIl19LCJleHAiOjE3NDQ3MTQ3MDQsIm5iZiI6MTc0NDcxNDEwNH0.b6gshK2ziuEiTqTqcfQGh9WPEWJyW99YmDK16mWuS24&client=13fea498-1f7b-4dc4-86dd-d8c8df7c203a&mode=fit","logoId":"baf824bf-c640-4b4f-910b-e5fd7263f87d","isLogoAvailable":true,"helpCenterTitle":"Search Knowledge Base:","sharedPortalName":"Micro-Vu Service Center","userInitialAnnouncementHeader":"Detailed Knowledge Base Search","userInitialAnnouncementMessageWiki":"<p>Access the entire Knowledge Base and perform detailed keyword searches, browse and find the information you are looking for at the <a href=\"https://microvu.atlassian.net/l/c/12W1u2kF\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\"><b>Micro-Vu Knowledge Base</b></a></p>","translations":{"en-US":{"helpCenterTitle":"Search Knowledge Base:","sharedPortalName":"Micro-Vu Service Center","announcementHeader":"Detailed Knowledge Base Search","announcementMessage":"Access the entire Knowledge Base and perform detailed keyword searches, browse and find the information you are looking for at the [*Micro-Vu Knowledge Base*|https://microvu.atlassian.net/l/c/12W1u2kF]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#fafafa","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/64d640c0-2f2d-4ac7-bb27-d9e92e46100f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxM2ZlYTQ5OC0xZjdiLTRkYzQtODZkZC1kOGM4ZGY3YzIwM2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY0ZDY0MGMwLTJmMmQtNGFjNy1iYjI3LWQ5ZTkyZTQ2MTAwZiI6WyJyZWFkIl19LCJleHAiOjE3NDQ3MTQ3MDQsIm5iZiI6MTc0NDcxNDEwNH0.rCXBonaamdPsYskM56-2rO8gR9SavFg92V7dm3MGJdA&client=13fea498-1f7b-4dc4-86dd-d8c8df7c203a&height=300&mode=fit","bannerMediaApiFileId":"64d640c0-2f2d-4ac7-bb27-d9e92e46100f","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#fafafa","topBarTextColor":"#000000","hasTopBarBeenSplit":true},"portal":{"id":"6","key":"srv","projectId":12047,"serviceDeskId":6,"name":"Micro-Vu Service","description":"<p>Welcome! You can raise a Micro-Vu Service request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"53","name":"Application Support","descriptionHtml":"","callToAction":"Application Support","introHtml":"<p>Need help inspecting or programming? Select this to request assistance.</p>","icon":11901,"iconUrl":"https://microvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11901","groups":[9],"key":""},{"id":"57","name":"General Request","descriptionHtml":"","callToAction":"General Request","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":12034,"iconUrl":"https://microvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12034","groups":[9],"key":""},{"id":"61","name":"Item Number Request","descriptionHtml":"<p>Please fill out the form below and add images of the part you want to request the item number for, if available.</p>","callToAction":"Item Number Request","introHtml":"<p>Need a specific item number for a service or replacement part?</p>","icon":11916,"iconUrl":"https://microvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11916","groups":[9],"key":""},{"id":"62","name":"License Support","descriptionHtml":"","callToAction":"License Support","introHtml":"<p>Need assistance activating your InSpec license?</p>","icon":11938,"iconUrl":"https://microvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11938","groups":[9],"key":""},{"id":"48","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":12030,"iconUrl":"https://microvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12030","groups":[9],"key":""},{"id":"51","name":"Request RMA","descriptionHtml":"<p>Please fill out the form below to receive an RMA to send in items.</p>","callToAction":"Request RMA","introHtml":"<p>Request an RMA to send in a component.</p>","icon":11903,"iconUrl":"https://microvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11903","groups":[9],"key":""},{"id":"49","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":12020,"iconUrl":"https://microvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12020","groups":[9],"key":""},{"id":"43","name":"Technical support","descriptionHtml":"<p>Take a look at the <a href=\"https://microvu.atlassian.net/l/c/12W1u2kF\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Micro-Vu Knowledge Base</a> to find related support articles</p>","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":12005,"iconUrl":"https://microvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12005","groups":[9],"key":""},{"id":"59","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from email support channel</p>","icon":11926,"iconUrl":"https://microvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11926","groups":[],"key":""},{"id":"47","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12012,"iconUrl":"https://microvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12012","groups":[],"key":""}],"reqGroups":[{"id":9,"name":"General"}],"orderMapping":{"9":[62,61,57,53,43,48,51,49]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c1682528-c604-36e9-bcdd-890538bc409a","appLinkName":"System Confluence","appLinkUrl":"https://microvu.atlassian.net/wiki","spaceKey":"SRV","spaceName":"Micro-Vu Service","spaceUrl":"https://microvu.atlassian.net/wiki/spaces/SRV","isServer":false},"labels":[],"projectKey":"SRV","serviceDeskId":6,"kbLinkDomainURLs":["https://microvu.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SRV","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxM2ZlYTQ5OC0xZjdiLTRkYzQtODZkZC1kOGM4ZGY3YzIwM2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyMDQ3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ3MTUzMDQsIm5iZiI6MTc0NDcxNDEwNH0.VEAwu-NXN7zoX1y7wgdHmAQ8SfgVYKV0tks_lF6Y5xU","targetCollection":"upload-project-12047","endpointUrl":"https://api.media.atlassian.com","clientId":"13fea498-1f7b-4dc4-86dd-d8c8df7c203a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":51,"projectId":12047,"form":{"name":"Request RMA","descriptionHtml":"<p>Please fill out the form below to receive an RMA to send in items.</p>","callToAction":"Request RMA","intro":"<p>Request an RMA to send in a component.</p>","instructions":"<p>Please fill out the form below to receive an RMA to send in items.</p>","icon":11903,"iconUrl":"https://microvu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11903","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["RMA Request"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/51","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/51","calendarParams":{"firstDay":0,"date":"2025-04-15T03:48:24-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxM2ZlYTQ5OC0xZjdiLTRkYzQtODZkZC1kOGM4ZGY3YzIwM2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyMDQ3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ3MTUzMDQsIm5iZiI6MTc0NDcxNDEwNH0.VEAwu-NXN7zoX1y7wgdHmAQ8SfgVYKV0tks_lF6Y5xU","targetCollection":"upload-project-12047","endpointUrl":"https://api.media.atlassian.com","clientId":"13fea498-1f7b-4dc4-86dd-d8c8df7c203a","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1,"updated":"2024-01-16T08:05:03.089798Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[51],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"RMA Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"8a172245-ae7d-4ac9-a65c-c454480b86ed"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Person making request"}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":79},"localId":"5a3db3fd-907e-41b2-9ddc-dac90cd13dd7"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Please contact your authorized Micro-Vu Sales Partner to request service items."}]},{"type":"paragraph","content":[{"type":"text","text":"If you do not know who your local Micro-Vu Sales Partner is, here is a list of all authorized dealers:"}]},{"type":"paragraph","content":[{"type":"text","text":"https://microvu.com/dealers","marks":[{"type":"link","attrs":{"href":"https://microvu.com/dealers"}},{"type":"underline"}]}]}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":37},"localId":"7c8bda85-7ad6-43b2-8c86-0a7d464534eb"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":38},"localId":"1cf5cfdc-f418-44df-8b5c-f35ef163b1c1"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":82},"localId":"188a1093-34b2-4fab-a975-611c20c843f4"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Warranty Exchange"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":83},"localId":"f5bf4c35-0a32-4f00-a423-53964f52e214"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":84},"localId":"b3ea9399-f2c3-410d-b1e5-23256ca2576f"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":65},"localId":"1ee61264-8728-4cae-a161-95f749df1b1f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":44},"localId":"8154b969-9aa5-46c1-ae4e-e2f026d07250"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":47},"localId":"addd15e6-ac49-4cc0-b419-9be99b0fedfb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":111},"localId":"6ec11e60-d4a0-4e6f-9f7d-692a3e8d9a75"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Please upload an InSpec Diagnostics file in the “Attachment” section above,"},{"type":"hardBreak"},{"type":"text","text":"if the defective item has been mounted on a machine."}]}]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Return For Credit"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":85},"localId":"4c721302-7012-4f6d-b53e-adfa06414080"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":88},"localId":"54c215dd-ec49-4b4a-ba61-31d7d97df046"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":90},"localId":"965ac290-539b-430c-8dcb-32b7d65e4402"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":98},"localId":"de96f8b5-36c5-4526-87ef-b6754f08e299"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":101},"localId":"de8cbd19-5cce-4abc-a528-49ee79301b93"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":97},"localId":"884a5e0a-518d-4f86-b658-ff48a47b573f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":99},"localId":"5257f67c-f86e-425d-a099-48828a13a4d9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":102},"localId":"ca01d939-9685-4fa0-ae16-0af5dcd51023"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":96},"localId":"fc676e9a-4df9-47ca-8b43-81b78036f6ea"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":100},"localId":"9fa7ea9b-af2c-4388-996e-d4c200b5b54e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":103},"localId":"3e90189b-fbfd-4362-9072-4237461b65a9"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":94},"localId":"0c2c1c58-b33f-4b53-8510-5dee5ebb7351"}},{"type":"paragraph","content":[{"type":"text","text":"Return For Credit Policy","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"inlineCard","attrs":{"url":"https://drive.google.com/file/d/1Knx3uGOIanNHwg1FHfWYhSDLiyZMW7oD/view?usp=sharing"}},{"type":"text","text":" "}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":93},"localId":"b5a2e253-fc8c-4b3e-9875-61e86865971f"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Application Sample"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":50},"localId":"545b066f-1fd7-46a0-854c-9832ee1558de"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":51},"localId":"c915a14c-64b8-438f-a23b-faf043e8c335"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":53},"localId":"5a7ab72b-308c-48f2-9508-f8d52fa60620"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Repair"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":86},"localId":"a5545014-52a2-4408-b38f-74f699dfa43a"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":87},"localId":"9c818ac3-9e8f-45a4-ac59-60c68ea206f3"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":107},"localId":"e3f5489e-8305-4a28-9ad9-cc7578413ae9"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":106},"localId":"378c81db-b16e-4f13-97a9-358ac3d35e41"}},{"type":"paragraph","content":[]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":59},"localId":"b9040cfc-2b56-4505-b0d1-05a0e9a411ba"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Calibration"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":77},"localId":"8a16da39-194d-46ae-a2bf-aa33e9afc56b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":75},"localId":"fd9048da-a461-4f0a-ad8a-91b66891a34b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":78},"localId":"a4d2acb0-b437-42c8-9bfd-f08c4047c101"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"The cost of calibration will be charged to your bigcommerce account."}]}]}]}],"conditions":{"89":{"t":"sh","i":{"co":{"cIds":{"88":["10691"]}}},"o":{"sIds":["5"]}},"54":{"t":"sh","i":{"co":{"cIds":{"82":["1","10679"]}}},"o":{"sIds":["3"]}},"32":{"t":"sh","i":{"co":{"cIds":{"82":["2","10680"]}}},"o":{"sIds":["4"]}},"80":{"t":"sh","i":{"co":{"cIds":{"79":["1","10722"]}}},"o":{"sIds":["1"]}},"95":{"t":"sh","i":{"co":{"cIds":{"82":["10680"]}}},"o":{"sIds":["6"]}},"81":{"t":"sh","i":{"co":{"cIds":{"79":["2","10721"]}}},"o":{"sIds":["2"]}},"74":{"t":"sh","i":{"co":{"cIds":{"82":["10682"]}}},"o":{"sIds":["9"]}},"56":{"t":"sh","i":{"co":{"cIds":{"82":["4","10681"]}}},"o":{"sIds":["8"]}},"55":{"t":"sh","i":{"co":{"cIds":{"82":["3","10683"]}}},"o":{"sIds":["7"]}}},"sections":{"8":{"name":"Repair","conditions":["56","81"]},"4":{"name":"Return for Credit","conditions":["32","81"]},"9":{"name":"Calibration","conditions":["74","81"]},"5":{"name":"return single items","conditions":["89","32","81"]},"2":{"name":"Sales Partner","conditions":["81"]},"7":{"name":"Application Sample","conditions":["55","81"]},"3":{"name":"Warranty Exchange","conditions":["54","81"]},"6":{"name":"condition ","conditions":["95","81"]},"1":{"name":"Customer","conditions":["80"]}},"questions":{"51":{"type":"ts","label":"Application Type","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"100":{"type":"cd","label":"Quantity","description":"","validation":{"rq":false},"jiraField":"customfield_11416","defaultAnswer":{"choices":["10701"]},"questionKey":""},"90":{"type":"ts","label":"Item Number 1","description":"","validation":{"rq":true},"jiraField":"customfield_11412","questionKey":""},"44":{"type":"tl","label":"Error Description","description":"In one sentence","validation":{"rq":true,"mxc":50},"jiraField":"customfield_11406","questionKey":""},"65":{"type":"ts","label":"Machine Serial Number","description":"if applicable","validation":{"rq":false},"jiraField":"customfield_11369","questionKey":""},"106":{"type":"ts","label":"Item Name","description":"of defective item","validation":{"rq":false},"choices":[],"questionKey":""},"82":{"type":"cd","label":"RMA type","description":"","validation":{"rq":true},"jiraField":"customfield_11399","questionKey":""},"53":{"type":"pg","label":"Additional Note ","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"75":{"type":"no","label":"Grid Serial Number","description":"","validation":{"rq":true,"wh":true},"jiraField":"customfield_11401","questionKey":""},"85":{"type":"ts","label":"MVSO","description":"Micro-Vu Sales Order Number","validation":{"rq":true,"mnc":6,"mxc":6,"rgx":{"p":"\\d\\d\\d\\d\\d\\d","m":"6-digit sales order number"}},"jiraField":"customfield_11408","questionKey":""},"98":{"type":"ts","label":"Item Number 2","description":"","validation":{"rq":false},"jiraField":"customfield_11413","questionKey":""},"93":{"type":"cm","label":"Confirm Return For Credit Policy","description":"","validation":{"rq":true,"mns":1,"ch":"1"},"choices":[{"id":"1","label":"The item(s) we will return meet(s) the requirements described in the document above","other":false}],"questionKey":""},"84":{"type":"ts","label":"Item Number","description":"of defective item","validation":{"rq":false},"jiraField":"customfield_11410","questionKey":""},"78":{"type":"pg","label":"Additional Note ","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"88":{"type":"cs","label":"Items to return","description":"","validation":{"rq":true},"jiraField":"customfield_11411","questionKey":""},"77":{"type":"cd","label":"Grid Size","description":"","validation":{"rq":false},"jiraField":"customfield_11402","questionKey":""},"50":{"type":"ts","label":"Sample Part Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"37":{"type":"ts","label":"Sales Partner Company Name","description":"","validation":{"rq":true},"jiraField":"customfield_11363","questionKey":""},"107":{"type":"ts","label":"Serial Number","description":"of defective item","validation":{"rq":true},"jiraField":"customfield_11424","questionKey":""},"99":{"type":"ts","label":"Item Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"94":{"type":"tl","label":"Reason for return","description":"","validation":{"rq":false},"jiraField":"customfield_11365","questionKey":""},"83":{"type":"ts","label":"MVSO","description":"Micro-Vu Sales Order Number","validation":{"rq":true,"mnc":6,"mxc":6,"rgx":{"p":"\\d\\d\\d\\d\\d\\d","m":"6-digit sales order number"}},"jiraField":"customfield_11407","questionKey":""},"79":{"type":"cs","label":"Dealer or Customer","description":"Are you a Micro-Vu Customer or an official Sales Partner?","validation":{"rq":false},"jiraField":"customfield_11419","defaultAnswer":{"choices":["1"]},"questionKey":""},"103":{"type":"cd","label":"Quantity","description":"","validation":{"rq":false},"jiraField":"customfield_11417","defaultAnswer":{"choices":["10711"]},"questionKey":""},"59":{"type":"pg","label":"Error Description","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"87":{"type":"ts","label":"Item Number","description":"of defective item","validation":{"rq":true},"jiraField":"customfield_11418","questionKey":""},"47":{"type":"pg","label":"Debugging Steps Performed","description":"","validation":{"rq":false},"jiraField":"customfield_11405","questionKey":""},"111":{"type":"cs","label":"Replacement Item Shipping Address","description":"The replacement item will be shipped to:","validation":{"rq":false},"jiraField":"customfield_11429","defaultAnswer":{"choices":["10742"]},"questionKey":""},"102":{"type":"ts","label":"Item Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"96":{"type":"cd","label":"Quantity","description":"","validation":{"rq":false},"jiraField":"customfield_11415","defaultAnswer":{"choices":["10692"]},"questionKey":""},"86":{"type":"ts","label":"MVSO","description":"Micro-Vu Sales Order Number","validation":{"rq":false,"mnc":6,"mxc":6,"rgx":{"p":"\\d\\d\\d\\d\\d\\d","m":"6-digit sales order number"}},"jiraField":"customfield_11409","questionKey":""},"38":{"type":"ts","label":"End User Company Name","description":"","validation":{"rq":false},"jiraField":"customfield_11364","questionKey":""},"101":{"type":"ts","label":"Item Number 3","description":"","validation":{"rq":false},"jiraField":"customfield_11414","questionKey":""},"97":{"type":"ts","label":"Item Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"8a172245-ae7d-4ac9-a65c-c454480b86ed"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1,"updated":"2024-01-16T08:05:03.089798Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[51],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"RMA Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"8a172245-ae7d-4ac9-a65c-c454480b86ed"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Person making request"}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":79},"localId":"5a3db3fd-907e-41b2-9ddc-dac90cd13dd7"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Please contact your authorized Micro-Vu Sales Partner to request service items."}]},{"type":"paragraph","content":[{"type":"text","text":"If you do not know who your local Micro-Vu Sales Partner is, here is a list of all authorized dealers:"}]},{"type":"paragraph","content":[{"type":"text","text":"https://microvu.com/dealers","marks":[{"type":"link","attrs":{"href":"https://microvu.com/dealers"}},{"type":"underline"}]}]}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":37},"localId":"7c8bda85-7ad6-43b2-8c86-0a7d464534eb"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":38},"localId":"1cf5cfdc-f418-44df-8b5c-f35ef163b1c1"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":82},"localId":"188a1093-34b2-4fab-a975-611c20c843f4"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Warranty Exchange"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":83},"localId":"f5bf4c35-0a32-4f00-a423-53964f52e214"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":84},"localId":"b3ea9399-f2c3-410d-b1e5-23256ca2576f"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":65},"localId":"1ee61264-8728-4cae-a161-95f749df1b1f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":44},"localId":"8154b969-9aa5-46c1-ae4e-e2f026d07250"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":47},"localId":"addd15e6-ac49-4cc0-b419-9be99b0fedfb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":111},"localId":"6ec11e60-d4a0-4e6f-9f7d-692a3e8d9a75"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Please upload an InSpec Diagnostics file in the “Attachment” section above,"},{"type":"hardBreak"},{"type":"text","text":"if the defective item has been mounted on a machine."}]}]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Return For Credit"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":85},"localId":"4c721302-7012-4f6d-b53e-adfa06414080"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":88},"localId":"54c215dd-ec49-4b4a-ba61-31d7d97df046"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":90},"localId":"965ac290-539b-430c-8dcb-32b7d65e4402"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":98},"localId":"de96f8b5-36c5-4526-87ef-b6754f08e299"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":101},"localId":"de8cbd19-5cce-4abc-a528-49ee79301b93"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":97},"localId":"884a5e0a-518d-4f86-b658-ff48a47b573f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":99},"localId":"5257f67c-f86e-425d-a099-48828a13a4d9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":102},"localId":"ca01d939-9685-4fa0-ae16-0af5dcd51023"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":96},"localId":"fc676e9a-4df9-47ca-8b43-81b78036f6ea"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":100},"localId":"9fa7ea9b-af2c-4388-996e-d4c200b5b54e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":103},"localId":"3e90189b-fbfd-4362-9072-4237461b65a9"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":94},"localId":"0c2c1c58-b33f-4b53-8510-5dee5ebb7351"}},{"type":"paragraph","content":[{"type":"text","text":"Return For Credit Policy","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"inlineCard","attrs":{"url":"https://drive.google.com/file/d/1Knx3uGOIanNHwg1FHfWYhSDLiyZMW7oD/view?usp=sharing"}},{"type":"text","text":" "}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":93},"localId":"b5a2e253-fc8c-4b3e-9875-61e86865971f"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Application Sample"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":50},"localId":"545b066f-1fd7-46a0-854c-9832ee1558de"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":51},"localId":"c915a14c-64b8-438f-a23b-faf043e8c335"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":53},"localId":"5a7ab72b-308c-48f2-9508-f8d52fa60620"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Repair"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":86},"localId":"a5545014-52a2-4408-b38f-74f699dfa43a"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":87},"localId":"9c818ac3-9e8f-45a4-ac59-60c68ea206f3"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":107},"localId":"e3f5489e-8305-4a28-9ad9-cc7578413ae9"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":106},"localId":"378c81db-b16e-4f13-97a9-358ac3d35e41"}},{"type":"paragraph","content":[]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":59},"localId":"b9040cfc-2b56-4505-b0d1-05a0e9a411ba"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Calibration"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":77},"localId":"8a16da39-194d-46ae-a2bf-aa33e9afc56b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":75},"localId":"fd9048da-a461-4f0a-ad8a-91b66891a34b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":78},"localId":"a4d2acb0-b437-42c8-9bfd-f08c4047c101"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"The cost of calibration will be charged to your bigcommerce account."}]}]}]}],"conditions":{"89":{"t":"sh","i":{"co":{"cIds":{"88":["10691"]}}},"o":{"sIds":["5"]}},"54":{"t":"sh","i":{"co":{"cIds":{"82":["1","10679"]}}},"o":{"sIds":["3"]}},"32":{"t":"sh","i":{"co":{"cIds":{"82":["2","10680"]}}},"o":{"sIds":["4"]}},"80":{"t":"sh","i":{"co":{"cIds":{"79":["1","10722"]}}},"o":{"sIds":["1"]}},"95":{"t":"sh","i":{"co":{"cIds":{"82":["10680"]}}},"o":{"sIds":["6"]}},"81":{"t":"sh","i":{"co":{"cIds":{"79":["2","10721"]}}},"o":{"sIds":["2"]}},"74":{"t":"sh","i":{"co":{"cIds":{"82":["10682"]}}},"o":{"sIds":["9"]}},"56":{"t":"sh","i":{"co":{"cIds":{"82":["4","10681"]}}},"o":{"sIds":["8"]}},"55":{"t":"sh","i":{"co":{"cIds":{"82":["3","10683"]}}},"o":{"sIds":["7"]}}},"sections":{"8":{"name":"Repair","conditions":["56","81"]},"4":{"name":"Return for Credit","conditions":["32","81"]},"9":{"name":"Calibration","conditions":["74","81"]},"5":{"name":"return single items","conditions":["89","32","81"]},"2":{"name":"Sales Partner","conditions":["81"]},"7":{"name":"Application Sample","conditions":["55","81"]},"3":{"name":"Warranty Exchange","conditions":["54","81"]},"6":{"name":"condition ","conditions":["95","81"]},"1":{"name":"Customer","conditions":["80"]}},"questions":{"51":{"type":"ts","label":"Application Type","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"100":{"type":"cd","label":"Quantity","description":"","validation":{"rq":false},"jiraField":"customfield_11416","defaultAnswer":{"choices":["10701"]},"questionKey":""},"90":{"type":"ts","label":"Item Number 1","description":"","validation":{"rq":true},"jiraField":"customfield_11412","questionKey":""},"44":{"type":"tl","label":"Error Description","description":"In one sentence","validation":{"rq":true,"mxc":50},"jiraField":"customfield_11406","questionKey":""},"65":{"type":"ts","label":"Machine Serial Number","description":"if applicable","validation":{"rq":false},"jiraField":"customfield_11369","questionKey":""},"106":{"type":"ts","label":"Item Name","description":"of defective item","validation":{"rq":false},"choices":[],"questionKey":""},"82":{"type":"cd","label":"RMA type","description":"","validation":{"rq":true},"jiraField":"customfield_11399","questionKey":""},"53":{"type":"pg","label":"Additional Note ","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"75":{"type":"no","label":"Grid Serial Number","description":"","validation":{"rq":true,"wh":true},"jiraField":"customfield_11401","questionKey":""},"85":{"type":"ts","label":"MVSO","description":"Micro-Vu Sales Order Number","validation":{"rq":true,"mnc":6,"mxc":6,"rgx":{"p":"\\d\\d\\d\\d\\d\\d","m":"6-digit sales order number"}},"jiraField":"customfield_11408","questionKey":""},"98":{"type":"ts","label":"Item Number 2","description":"","validation":{"rq":false},"jiraField":"customfield_11413","questionKey":""},"93":{"type":"cm","label":"Confirm Return For Credit Policy","description":"","validation":{"rq":true,"mns":1,"ch":"1"},"choices":[{"id":"1","label":"The item(s) we will return meet(s) the requirements described in the document above","other":false}],"questionKey":""},"84":{"type":"ts","label":"Item Number","description":"of defective item","validation":{"rq":false},"jiraField":"customfield_11410","questionKey":""},"78":{"type":"pg","label":"Additional Note ","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"88":{"type":"cs","label":"Items to return","description":"","validation":{"rq":true},"jiraField":"customfield_11411","questionKey":""},"77":{"type":"cd","label":"Grid Size","description":"","validation":{"rq":false},"jiraField":"customfield_11402","questionKey":""},"50":{"type":"ts","label":"Sample Part Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"37":{"type":"ts","label":"Sales Partner Company Name","description":"","validation":{"rq":true},"jiraField":"customfield_11363","questionKey":""},"107":{"type":"ts","label":"Serial Number","description":"of defective item","validation":{"rq":true},"jiraField":"customfield_11424","questionKey":""},"99":{"type":"ts","label":"Item Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"94":{"type":"tl","label":"Reason for return","description":"","validation":{"rq":false},"jiraField":"customfield_11365","questionKey":""},"83":{"type":"ts","label":"MVSO","description":"Micro-Vu Sales Order Number","validation":{"rq":true,"mnc":6,"mxc":6,"rgx":{"p":"\\d\\d\\d\\d\\d\\d","m":"6-digit sales order number"}},"jiraField":"customfield_11407","questionKey":""},"79":{"type":"cs","label":"Dealer or Customer","description":"Are you a Micro-Vu Customer or an official Sales Partner?","validation":{"rq":false},"jiraField":"customfield_11419","defaultAnswer":{"choices":["1"]},"questionKey":""},"103":{"type":"cd","label":"Quantity","description":"","validation":{"rq":false},"jiraField":"customfield_11417","defaultAnswer":{"choices":["10711"]},"questionKey":""},"59":{"type":"pg","label":"Error Description","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"87":{"type":"ts","label":"Item Number","description":"of defective item","validation":{"rq":true},"jiraField":"customfield_11418","questionKey":""},"47":{"type":"pg","label":"Debugging Steps Performed","description":"","validation":{"rq":false},"jiraField":"customfield_11405","questionKey":""},"111":{"type":"cs","label":"Replacement Item Shipping Address","description":"The replacement item will be shipped to:","validation":{"rq":false},"jiraField":"customfield_11429","defaultAnswer":{"choices":["10742"]},"questionKey":""},"102":{"type":"ts","label":"Item Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"96":{"type":"cd","label":"Quantity","description":"","validation":{"rq":false},"jiraField":"customfield_11415","defaultAnswer":{"choices":["10692"]},"questionKey":""},"86":{"type":"ts","label":"MVSO","description":"Micro-Vu Sales Order Number","validation":{"rq":false,"mnc":6,"mxc":6,"rgx":{"p":"\\d\\d\\d\\d\\d\\d","m":"6-digit sales order number"}},"jiraField":"customfield_11409","questionKey":""},"38":{"type":"ts","label":"End User Company Name","description":"","validation":{"rq":false},"jiraField":"customfield_11364","questionKey":""},"101":{"type":"ts","label":"Item Number 3","description":"","validation":{"rq":false},"jiraField":"customfield_11414","questionKey":""},"97":{"type":"ts","label":"Item Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"8a172245-ae7d-4ac9-a65c-c454480b86ed"},"linkedJiraFields":["customfield_11364","customfield_11363","customfield_11410","customfield_11399","customfield_11365","customfield_11401","customfield_11412","customfield_11411","customfield_11414","customfield_11369","customfield_11402","customfield_11424","customfield_11413","customfield_11405","customfield_11416","customfield_11415","customfield_11429","customfield_11418","customfield_11407","customfield_11406","customfield_11417","customfield_11409","customfield_11419","customfield_11408"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=microvu","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"fdaa4ceeeed5480b81e6ac527b37f659b547c645_lout","baseUrl":"https://microvu.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://microvu.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"13fea498-1f7b-4dc4-86dd-d8c8df7c203a","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e79020770eac42a387d4c5962ac455e8","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}