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These steps here helps to diagnose and collect helpful information when encountering camera issues while using a Micro-Vu machine. Often, these simple steps may resolve these issues and help identify the root cause of the problem.

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Before proceeding, ensure your computer fulfills the minimum specifications required to run InSpec. These specifications are listed on the Micro-Vu website downloads page.

Maybe specifically note to check the CPU architecture, and instructions how to do that.

Maybe verify that there are no external hubs between the PC and machine, and that the USB 3 cable that came with the machine is being used.

Verify Physical Machine USB 3.0 Connection

Check if the machine cable is securely plugged into a valid USB 3.0 port on the computer. A valid USB 3.0 port should be identified by the blue insert and OR a SuperSpeed symbol, as illustrated below

Not all USB 3 ports have the blue insert, but they usually do. However, all USB 3 ports have the SuperSpeed logo. This is per the USB standard. Something else to worry about is SuperSpeed+ logos, which look pretty much the same but with a number added (these are not common yet). SuperSpeed+ ports are okay to use.

We should also caution against using “charge” ports (with lightning icon) or combined eSATA ports. Also, some PC may have “charging ports” that are used specifically for charging purposes. Using these ports are not recommended by Micro-Vu.

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• If not, plug the cable into a valid USB 3.0 port and try again to determine if the problem still exists. If so, continue with the diagnostic steps

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1. In Device Manager, expand the node Imaging Devices, and select the machine’s camera. The selected camera will be highlighted “blue” as shown below.
   

   

2. Click View → Devices by connection, as shown below.

   

3. The Device Manager will switch to a view similar to the following.
   

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4. Verify that USB 3.0 appears as the “hub” that leads to the device and SuperSpeed USB Hub appears as the intermediary node. Ideally, no other “hub” should be present between the camera and the “Root Hub”

I don’t think think this is representative of Phase 2 machines. I believe there are at least 2, if not three hubs between the USB Root Hub and the USB Composite Device. This looks like a Phase 1 machine.

Does this identify if the camera is stuck in USB 2 mode? It won’t show up under a USB 3.0 root hub or generic SuperSpeed right? Can we show an example of it enumerating in USB 2 mode?

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1. And make sure the there are no additional “hub”s between them other than shown.

Verify Camera Driver Validity

If the camera is detected as a valid USB 3.0 device as indicated above, verify the camera’s driver is functioning properly. To do so, follow these steps.

Do they really need to use IC Capture to get the driver version? Shouldn’t they just use Device Manager? Right Click > Properties > Driver

1. Download and install the latest IC Capture software https://www.theimagingsource.com/support/downloads-for-windows/end-user-software/iccapture/

2. Start IC Capture, the machine’s camera should appear under the window Select Device as shown below

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1. In the Device Manager, right-click on the camera device and select Properties

2. Select the Driver tab.

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3. Note the Driver Version reported here. This will be useful in subsequent communication with Micro-Vu support.

• If the camera does not appear here. Uninstall and re-install InSpec completely and check if the original problem still exists. If so, continue with the diagnostic steps.

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Verify Camera Is Available For InSpec

Sometimes, 3rd party software or Windows settings may be preventing InSpec to access the camera.

• Deactivate any antivirus software in order to check if it blocks the camera access.

• Open Device Manager and locate the machine’s camera, if it enumerates make sure that it is not disabled or blocked by Windows Settings. Settings > Privacy > Camera > Allow apps to access your camera must be on.

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