Problem
This troubleshooting article applies only to post 2020 machines
If the machine is not operating and the” information light” next to the power button and the firmware LED on the logic board flashes with the following eight-bit pattern as described here:
0011 0011
Where 0 indicates a short pulse which is 1/4 second and 1 indicates a long pulse which is 1 second long.
Since this is a high priority error, the internal piezo speaker will also output an accoustic signal with the same pattern.
This indicates a platen was detected, but communication to it was later lost.
Solution
Check the following hardware:
Check the Platen to Logic Board cable
Maybe replace the Platen Board
Logic Board could be malfunctioning