A zoom lens failure usually indicates an internal mechanical problem in the zoom cell since the zoom motor rarely fails:
Check the zoom lens (also known as the zoom cell).
Remove the motor assembly.
Spin the zoom gear and make sure it is smooth.
*If there’s even the slightest mechanical hitch or drag, it will stall the zoom lens and needs to be replaced.
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If no issues were found with the steps above, please refer to the following article to further troubleshoot the cause: Align zoom motor and zoom gear when zoom stalled |
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Micro-Vu typically sells the zoom assembly together to ensure the problem is fixed in one replacement. Please refer to the following articles for warranty, repair, and exchange policies.: |
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