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Warning

Camera error: failed to recover camera stream

Here are some tools recommended to be installed prior to troubleshooting the camera issue.

Spare parts to be prepared:

  • USB 3.0 cable: micro-B to USB-A (0.5m and 2m) / type-B to type-A 2.0m

  • Camera

  • Zoom breakout board

  • Mainboard

Solution

Info

The diagram below shows the cable connection from the camera through the computer.

Image Added
Note

  • Close InSpec and power off the machine

  • Remove the machine Z cover

In case you can’t establish a connection to the camera, make sure you don’t use a third party anti-virus software or disable it. Some software blocks the USB camera stream which can be unblocked by the IT department
Unplug the short cable

  1. Find cable USB-A #1 that connects the camera with the zoom

logic

  1. breakout board attached on the left side of the Vertex Z beam. See the picture on the right.

  2. Unplug

the USB-A connector

  1. #1 and plug it into your testing PC or laptop that has already installed the apps mentioned above.

  2. Open

the

  1. IC Capture

software

  1. and

select

  1. the

camera type

  1. dialogue that pops up

,is there any error message?
  • Yes, send it to us.
  • No, are you able to trigger the camera? This could be done by simply placing a sample on the stage and using a flashlight to illuminate.
Image Removed
Warning

  1. will show the active device.

  • If there is no device being detected, you may need to unplug/re-plug #1 to your testing PC or laptop, otherwise, this might be a bad cable or camera.
  • If you can see the USB 3 camera as shown below, skip this section.

Image Added

Image Added

  • Find cable USB-A #2 as shown from the image below that connects the zoom breakout board with the mainboard.

  • Unplug #2 from the mainboard and plug into your testing PC or laptop.

Note

Power on the machine (Not in stand by mode)

  • Repeat step 3 above. Is the camera detected?

  • YES, skip this step.
  • NO, this may be a defective USB cable #2 but might also be the zoom breakout board.
Image Added

  • Unplug cable USB-A #3 from the computer and re-plug it back in or try another USB port.

  • Repeat step 3 above. Is the camera detected?

  • YES, the USB cable might be loose initially.
  • NO, replace the cable USB-A #3 or it might also be an issue with the mainboard.
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