Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Info

7We We are excited to share that our service team is incorporating a new service platform to better support your future inquiries. 

This new platform will be integrated starting on December 17, 2020, at 6 PM PST.

If you have an on-going service email thread with our team, a service ticket will be automatically created for you after your next response/ manually raised on your behalf by our team.

You will have two options to generate inquiries:

  • Email
    Email your service inquiries to service@microvu.com where a ticket would be automatically generated from our system.
  • Micro-Vu Service Portal
    Visit the Micro-Vu Service Portal, select your inquiry type, and fill out the details to create a ticket.

After the tickets are created, you will receive a system-generated confirmation email that you and the Micro-Vu representatives will use for further communications. You can also access all your tickets once you create an account on the Micro-Vu Service Portal.

Note

Future direct emails to individual agents regarding service inquiries will be manually redirected to service@microvu.com under the new service platform.


Micro-Vu Service Portal

You have the option to create your personal account on the Micro-Vu Service Portal where you can raise inquiries, search our public service database, and keep track of all/ongoing inquiries.

The database contains articles with detailed solutions to various service-related issues and it is constantly growing

You have the option to raise different inquiry types that keep tickets organized

You can see all/ongoing tickets in one glance without searching through your email