Utilize Jira Service Desk for Service Inquiries
- Josh Tu (Unlicensed)
- Gabi Vergara
We are excited to share that our service team is incorporating a new service platform to better support your future inquiries.
This new platform will be integrated starting on December 17, 2020, at 6 PM PST.
If you have an on-going service email thread with our team, a service ticket will be automatically created for you after your next response/ manually raised on your behalf by our team.
You will have two options to generate inquiries:
- Email
Email your service inquiries to service@microvu.com where a ticket would be automatically generated from our system.
- Micro-Vu Service Portal
Visit the Micro-Vu Service Portal, select your inquiry type, and fill out the details to create a ticket.
After the tickets are created, you will receive a system-generated confirmation email that you and the Micro-Vu representatives will use for further communications. You can also access all your tickets once you create an account on the Micro-Vu Service Portal.
Future direct emails to individual agents regarding service inquiries will be manually redirected to service@microvu.com under the new service platform.
Micro-Vu Service Portal
You have the option to create your personal account on the Micro-Vu Service Portal where you can raise inquiries, search our public service database, and keep track of all/ongoing inquiries.
The database contains articles with detailed solutions to various service-related issues and it is constantly growing
You have the option to raise different inquiry types that keep tickets organized
You can see all/ongoing tickets in one glance without searching through your email
Product information is subject to change without prior notice as a result of ongoing technical development