Page Comparison

These steps here helps help to diagnose and collect helpful information when encountering camera issues while using a Micro-Vu machine. Often, these simple steps may resolve these issues and help identify the root cause of the problem.

...

Check if the machine cable is securely plugged into a valid USB 3.0 port on the computer. A valid USB 3.0 port should be identified by the blue insert and OR a SuperSpeed symbol, as illustrated below. Some PCs may have special “charging ports” indicated with a lightning bolt symbol, but using these ports for your machine is not recommended by Micro-Vu.

...

• If not, plug the cable into a valid USB 3.0 port and try again to determine if the problem still exists. If so, continue with the diagnostic steps.

Verify Camera Connection

Open Device Manager and verify that the machine’s camera is connected under Imaging Devices

...

• If the machine’s camera does not appear. Try the following steps to see if the issue can be resolved.
  
  1. Power off the machine completely
  2. Unplug the USB cable from the machine
  3. Wait for 60 seconds
  4. Re-plug the USB cable from the machine back into the PC
  5. Power up the machine
  
  The Device Manager will refresh momentarily. After so, if If the issue still exists, continue with the diagnostic steps.

...

• If the machine’s camera is not present under Imaging Devices, skip this step.

1. In Device Manager, expand the node Imaging Devices, and select the machine’s camera. The selected camera will be highlighted “blue” as shown below.
   

   Image Modified

2. Click View → Devices by connection, as shown below.

   Image Modified

3. The Device Manager will switch to a view similar to the following.
   

...

1. Image Added

2. Verify that USB 3.0 appears as the “hub” that leads to the device and SuperSpeed USB Hub appears as the intermediary node.

...

1. Make sure the there are no additional

...

1. hubs between them other than those shown in the screenshot.

Verify Camera Driver Validity

...

1. Download and install the latest IC Capture software https://www.theimagingsource.com/support/downloads-for-windows/end-user-software/iccapture/

2. Start IC Capture, the machine’s camera should appear under the window Select Device as shown below

...

1. In the Device Manager, right-click on the camera device and select Properties

2. Select the Driver tab.

...

3. Note the Driver Version reported here. This will be useful in subsequent communication with Micro-Vu support.

• If the camera does not appear here. Uninstall and re-install InSpec completely and check if the original problem still exists. If so, continue with the diagnostic steps.

If the above process does not resolve the issue. Please contact Micro-Vu support (link to portal) with the result from the above steps.

Disable Windows Core Isolation

Ensure that “Core Isolation” is disabled in the Windows Security settings prior to performing InSpec Classic installation.

This is required due to incompatible third-party drivers that are needed for legacy machine support.

Image Added

Verify Camera Is Available For InSpec

Sometimes, 3rd party software or Windows settings may be preventing InSpec to access the camera.

• Deactivate any antivirus software in order to check if it blocks the camera access.

• Open Device Manager and locate the machine’s camera, if it enumerates make sure that it is not disabled or blocked by Windows Settings. Settings > Privacy > Camera > Allow apps to access your camera must be on.

Related articles