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This troubleshooting article applies only to post 2020 machines P2 Machines

If the machine is not operating and the” information light” next to the power button and the firmware LED on the logic board flashes with the following eight-bit pattern as described here:

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  1. This can easily occur if the limits are moved or replaced. In this case, a new volume calibration needs to be run.

  2. This can occur due to linear encoder counting issues. These may be accompanied by Following Error Faults or Encoder Synchronization Faults.

    • Check the color of the encoder interpolator (Tonic Interface) to ensure it is Green, Blue, or Purple across the travel (it is okay for the color to change across the travel).

  3. This can occur due to egregious drive issues.

    • Check that there is no slop or slippage in the drive.

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