...
- If the machine’s camera is not present under Imaging Devices, skip this step.
In Device Manager, expand the node Imaging Devices, and select the machine’s camera. The selected camera will be highlighted “blue” as shown below.
Click View → Devices by connection, as shown below.
The Device Manager will switch to a view similar to the following.
Verify that USB 3.0 appears as the “hub” that leads to the device and SuperSpeed USB Hub appears as the intermediary node. Make sure the there are no additional hubs between them other than those shown in the screenshot.
Verify Camera Driver Validity
...
| Info |
|---|
For machines with multiple cameras, repeat these steps for all the cameras. |
In the Device Manager, right-click on the camera device and select Properties
Select the Driver tab.
...
3. Note the Driver Version reported here. This will be useful in subsequent communication with Micro-Vu support.
Disable Windows Core Isolation
Ensure that “Core Isolation” is disabled in the Windows Security settings prior to performing InSpec Classic installation.
This is required due to incompatible third-party drivers that are needed for legacy machine support.
Verify Camera Is Available For InSpec
...
Deactivate any antivirus software in order to check if it blocks the camera access.
Open Device Manager and locate the machine’s camera, if it enumerates make sure that it is not disabled or blocked by Windows Settings. Settings > Privacy > Camera > Allow apps to access your camera must be on.
If these steps do not help to identify the camera problem, continue with the steps provided in the following article: Camera Debugging Instructions
Related articles
| Filter by label (Content by label) | |||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
| Page Properties | ||
|---|---|---|
| ||
|