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Check if the machine cable is securely plugged into a valid USB 3.0 port on the computer. A valid USB 3.0 port should be identified by the blue insert or a SuperSpeed symbol, as illustrated below. Some PCs may have special “charging ports” indicated with a lightning bolt symbol, but using these ports for your machine is not recommended by Micro-Vu.
Please review the following document for instructions on diagnosing a USB 3.0 connection: https://microvu.atlassian.net/wiki/x/AoC6c
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