Description of the Symptoms and Issues
InSpec Classic
InSpec Classic freezes during operation when the zoom magnification is changed or during playback.
Zoom move failed error/timeout messages given in the Error.trl:
PH2Zoom.cpp(916): Zoom wait_settle failed during initialization PH2Zoom.cpp(1594): Zoom move from 7.7037 to 22.6974: error = -14.9938
Can be resolved by restarting InSpec Classic and the machine.
InSpec Classic optics calibration disappears during operation, i.e. no magnification numbers are displayed
This is distinct from the optics calibration disappearing after an initialization warning, which is typically associated with an aging or failing zoom lens.
InSpec
InSpec freezes during operation when the optical magnification is changed.
InSpec splash screen does not disappear on connection to a machine.
Can be resolved by restarting InSpec and the machine.
This issue is most likely caused by an unknown state of the motor controller that is related to the combination of the motor, motor encoder, and specific lens. Swapping the motor or the lens would typically fix this problem before the introduction of the firmware update.
Solution
Using InSpec Classic
Using InSpec Classic, go to the Machine Menu> Upgrade firmware, and browse for the attached package.
Click Update and wait for the firmware upgrade to complete. Do not allow a power loss to occur during the upgrade process or the zoom board may be irreparably damaged.
When the firmware update is complete, close InSpec Classic and power off the machine.
Power up the machine, open InSpec Classic, and Initialize the machine.