Camera error: failed to recover camera stream
Here are some tools recommended to be installed prior to troubleshooting the camera issue.
Download the latest IC Capture software https://www.theimagingsource.com/support/downloads-for-windows/end-user-software/iccapture/
Spare parts to be prepared:
USB 3.0 cable: micro-B to USB-A (0.5m and 2m) / type-B to type-A 2.0m
Camera
Zoom breakout board
Logic board
Deactivate any antivirus software in order to check if it blocks the camera access.
Open Device Manager and locate the machine’s camera, if it enumerates make sure that it is not disabled or blocked by Windows Settings. Settings > Privacy > Camera > Allow apps to access your camera must be on.
The following article describes a way of debugging the USB connector of the PC:
Diagnosing And Reporting Camera Issues
Solution
The diagram below shows the cable connection from the camera through the computer.
Close InSpec and power off the machine
Remove the machine Z cover
Find cable USB-A #1 that connects the camera with the zoom breakout board attached on the left side of the Vertex Z beam. See the picture on the right.
Unplug #1 and plug it into your testing PC or laptop that has already installed the apps mentioned above.
Open IC Capture and the dialogue that pops up will show the active device.
- If there is no device being detected, you may need to unplug/re-plug #1 to your testing PC or laptop, otherwise, this might be a bad cable or camera.
- If you can see the USB 3 camera as shown below, skip this section.
Find cable USB-A #2 as shown from the image below that connects the zoom breakout board with the mainboard.
Unplug #2 from the mainboard and plug into your testing PC or laptop.
Power on the machine (Not in stand by mode)
Repeat step 3 above. Is the camera detected?
- YES, skip this step.
- NO, this may be a defective USB cable #2 but might also be the zoom breakout board.
Unplug cable USB-A #3 from the computer and re-plug it back in or try another USB port.
Repeat step 3 above. Is the camera detected?